It answers the phone when you cannot.
Nobody leaves a voicemail any more — they call the next place. A Vondia voice agent picks up at any hour, talks using your business information, and finishes the job.
It has a conversation, it does not read a script
Cut in mid-sentence and it stops and listens, the way a person does. Nobody has to wait for it to finish or press a key to move on.
It understands dates the way people say them: “next Wednesday at seven”, “tomorrow at three”, “the 7th at 10”. No spelling anything out.
It really books — it does not promise and then fail
Before it confirms a time it checks the slot is actually open. Ask about a particular day and it reads out what is free without booking anything yet.
The appointment lands in the business calendar and is linked to the contact record in the CRM, phone number and all.
You choose the voice and the language
Thirty voices in the catalog, each with its own style, so the agent sounds like your business.
- Six languages you can set per agent: Spanish, English, Portuguese, French, German and Italian.
- Or a multilingual policy, if your customers come from several countries.
- Spanish is native-grade for Latin America and Spain, not translated.
Every business in its own compartment
The agent reads the knowledge of whoever owns the number that rang, never another customer’s. The isolation is not a promise of good behaviour: a lookup cannot even run without the business identifier.
You know what you are spending, minute by minute
Every call records its billable minutes, its tokens and its cost, and you see it under “My usage” in the dashboard.
Billing rounds up to the minute with a minimum of one: a 2:17 call is 3 minutes and an 0:11 call is 1 minute. A zero-second call bills nothing.
And if your plan is not active the number simply does not answer — the check happens before anything reaches the voice engine, so it costs nothing.
What it does not do yet
We would rather you read it here than discover it in a demo. As of today, the voice agent:
- Does not warm-transfer the call to a person. When it cannot resolve something it says so and leaves your team the context; there is no live hand-off of the call in progress.
- Does not clone your voice, or anybody’s: you pick from the catalog.
- Comes with no “responds in X milliseconds” claim. We measure latency with a robot that places real calls, and the number those measurements produce is not something to brag about yet. When it is, we will publish it with the measurement next to it.
- Depends on your carrier for connecting to your PBX or diverting your landline; we look at that case by case.
What people ask us.
Can I keep my usual number?
You either use a number Vondia provides or divert your own, depending on your carrier and country. It is the first thing we look at in the demo.
What if a caller asks something that is not in my knowledge base?
The agent is instructed to say it does not have that and offer to have someone on your team look at it, rather than improvise a price or a promise.
How do I know it is working well?
Besides your own testing, there is an internal robot that calls the agent with fixed scripts, records both sides separately and measures, turn by turn, how long it takes to answer, whether it talks over the caller and whether it goes silent. The results land in the dashboard.
Want to hear it on your business?
We set up a demo on your own information and you try it yourself.
Book my demo